Every family we work with is completely unique, so we strive to get to know each one and make personalized recommendations based on every family’s needs. In order to accomplish this goal, we need to train. We need to personally experience destinations in order to be at the top of our game.
In December 2019, we had our agency training at Walt Disney World in Orlando, Florida. Check out what we learned.
For this training we stayed at Disney’s Pop Century Resort. It was a great opportunity for us to see the newly renovated rooms, sleep in the murphy beds (they were very comfortable), and use the new skyliners.
Upon arrival it wasn’t just fun and games. Before we play, we have to get our work done. We started by meeting in the main food court and worked together to help each other answer questions about some of our programs we use. We did some troubleshooting and shared best practices. It was a great time of brainstorming and helping each other.
That evening we had free time. It was a good chance for agents to split up and try new things. Some went to Toledo’s, a new restaurant on the top of the Gran Destino Tower at Coronado Springs and it was SOOOOO good.
Others went to Epcot to see the Candlelight Processional. This is an amazing show and the guest narrator was Neil Patrick Harris. Of course, they did a Candlelight Processional dining package, so they were sure to get in for the show. Others went to Disney Springs and other resorts to check out the Christmas decorations.
The next day of training had some free time to start as other agents were still arriving. We had a meet up for lunch at Satuli Canteen in Animal Kingdom where we went over agenda items, gave out information, and started some of our contests and games.
Adventures by Disney Training
The next day started our classroom training. We spent several hours doing classroom training, but the highlight was meeting Janae from Adventures by Disney. She is one of only two original Adventure Guides. I could listen to her all day! She shared with us what makes Adventures by Disney different than any other guided group travel experience. By the time she was done, I think we were all ready to book a trip for ourselves. We are certainly ready to help you make your dream trip come true if you are looking to travel the world.
Hotel Site Inspections
After lunch it was time to hit the ground and get moving. We visited four of Disney’s resort hotels and did site inspections. This is such an important part of training. We learned the features of the resorts, got to visit rooms at the resorts to see the finishes, and even toured public spaces such as restaurants, pools, and lobbies. This is a critical part of training since you generally only stay at one hotel when you travel personally. Site inspections give us lots of first hand experience with the resorts.
We toured the Grand Floridian and saw the new bar the Enchanted Rose.
We visited Caribbean Beach Resort to see their brand new lobby area, restaurants, and skyliner stop. We also toured both a standard room and a pirate room, which was so cute!
Next we went to Coronado Springs and spent some time in the Gran Destino Tower. This moderate resort really has a deluxe feel when you stay in the tower. They even have deluxe suites and club level options.
Lastly, we visited the Yacht Club. This is such a great resort between Epcot and Hollywood Studios with one of our favorite pools on property. It is almost like a little waterpark with a nice slide, lazy river, and even a sandy area for the kids to play.
We concluded a day of learning and training with the opportunity to recognize our agents’ achievements. They work very hard to serve their clients and their hard work is a blessing.
After the awards were presented, it was time to celebrate at Mickey’s Very Merry Christmas Party.
Getting the chance to experience this special ticketed event was great! We’ll be able to help you decide if this is something you would want to include in your vacation.
Disney Dream Tour
Soon it was our last day, but we were not done yet. We hopped a coach and went to Port Canaveral to tour the Disney Dream. This is one of Disney’s four amazing cruise ships with three more coming soon!
We toured many different types of staterooms from an inside cabin all the way up to the Roy O Disney Suite. We toured the Oceaneers Club, Small World Nursery, Palo, Remy, pools, the spa, and much more. We walked the entire ship! It was beautifully decorated for Christmas since it was a Very Merry Cruise and some of the rooms even had holiday decorations.
The drive to and from Port Canaveral was great because we could see the opportunity for a land and sea vacation.
With all this training and experience, we are very excited to answer your questions and help you plan the most memorable vacation that is customized specifically for your family. Let us get to know you and help you make magical memories with your family on land or at sea before they grow up!